Frequently Asked Questions

What areas do you cover?

We’re based in Southampton and typically cover homes and small businesses within a 15-mile radius — including places like Eastleigh, Totton, Hedge End, Chandler’s Ford, Romsey, and parts of Winchester. Not sure if you’re covered? Just drop us a message!

What kind of smart home devices do you install?

We install and set up a wide range of user-friendly smart tech, including:
Smart security cameras (indoor & outdoor)
Video doorbells
Smart lighting (bulbs, LED strips, and plug-in options)
Smart plugs and connected devices
Smart speakers and hubs
Wi-Fi support and device integration
We focus on devices that don’t require major electrical or gas work — so everything we install is safe, legal, and stress-free.

Do I need to be tech-savvy to use smart home devices?

Not at all. That’s why we’re here.
We’ll help you choose the right setup, install it for you, and show you how everything works in plain, simple steps. If you can use a smartphone, you’re already most of the way there.

What brands or systems do you work with?

We work with most of the popular, reliable brands including:
Ring, Google Nest, Eufy, Arlo (security and doorbells)
TP-Link Kasa, Philips Hue, Tapo, IKEA (smart lighting and plugs)
Amazon Alexa, Google Home (smart speakers and hubs)
If you already own a device, we can usually help set it up — and if you’re starting from scratch, we can recommend good, budget-friendly options that suit your needs.

Do you supply the smart home devices, or do I need to buy them first?

We can do either:
Already bought your device? We’ll install and set it up for you.
Need help choosing? We can recommend and supply reliable, tested devices that we know work well.
Our goal is to make things easy, whether you’re halfway there or starting from scratch.

Do I need an electrician for any of this?

Nope — the devices we install don’t require any changes to your home’s electrical wiring. We stick to plug-in and wireless smart tech, which means no qualified electrician is needed.
If a customer wants hardwired lighting or thermostats installed, we’ll always recommend they speak to a registered electrician or gas engineer first — and we can help set up the smart side of things afterward.

What happens on installation day?

Here’s how it works:
We arrive on time and walk through what you want to achieve.
Install and set up the devices you’ve chosen.
Connect everything to your Wi-Fi or smart hub.
Walk you through how it all works — apps, voice control, and settings.
Leave everything clean, tidy, and working properly.
We’ll make sure you’re completely happy before we leave.

What if I need help after installation?

We offer ongoing support for all our customers. If you change Wi-Fi, get a new phone, or want to add a new device later on, just get in touch — we’ll be happy to hel

How much does it cost?

Costs vary depending on what you’re having installed, how many devices, and how long it takes. We offer clear pricing and no surprise charges. Just contact us for a free quote — we’re always upfront and fair.

Do you offer weekend or evening appointments?

Yes — we know life is busy. We offer flexible appointments including evenings and weekends, depending on availability. Let us know what works for you.

How and when do I pay?

If we’re supplying devices a deposit may be necessary, otherwise typically payment is on the day after job completion by either cash or credit/debit card.

How do I get started?

Easy! You can:
Call or message us to chat through your needs
Request a quote based on what you want done
Book an appointment at a time that suits you
We’ll take care of the rest — from setup to support.